Wednesday, 14 April 2010

The Hotel Inspector visited us last night


Just like on Channel 5's The Hotel Inspector, the AA man arrived last night and the Belmore Court & Motel as a mystery guest. Imagine my surprise as I checked him out this morning and he introduced himself to me.

I must admit I must disappointed it wasn't Ruth Watson or Alex Polizzi but never the less the gentleman - who wants to remain nameless - asked to speak with me for 20-30 minutes. I was terrified. What would he say? Would he like the accommodation? My stomach was sick.

The inspector asked for a tour of the premises and I showed him the Motel Standard Rooms and the other Belmore Court Superior and Executive Rooms. He seemed very impressed with all the types of accommodation. I also got to show him the various meeting rooms.

We then sat down at breakfast and he explained his role and the procedure the AA use to grade and classify accommodation. He was very detailed and suggested that the category we would best fit in would be the AA Guest Accommodation. If I was happy with this he would proceed with that category and the check his notes and reply within 7 working days as to the star rating 1 to 5 stars.

The report will detail the service received at time of booking, the followup information, the check in, the stay, facilities and breakfast.

Once I recieve this report I let you know the detail.

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