Wednesday, 21 April 2010

Belmore Court & Motel gains AA 4 Star status

Hi Folks

Following our mystery inspection by the AA they have awarded the Belmore Court & Motel AA 4 Star Guest Accommodation.

The AA assesses establishments that offer accommodation to a set of common quality standards. These standards are agreed by the AA and the UK tourist authorities: VisitBritain, VisitScotland and Visit Wales. Accommodation is assessed under three broad categories: Hotel, Guest Accommodation and Budget Hotel.

Guest Accommodationis any establishment that meets the minimum entry requirements is eligible for this general category.

From 2006, Stars replaced Diamonds as the AA's rating system for guest accommodation. Star ratings, from one to five, are used to assess guest accommodation. The following is a brief summary of standards expected from guest accommodation within their ratings.

One  Star Minimum quality requirements for cleanliness, maintenance, hospitality, facilities and service. A cooked or substantial continental breakfast is served in a dining room or eating area, or bedroom only.
Two  Star Courteous service, well-maintained beds, and breakfast prepared with a good level of care.
Three  Star A friendly welcome and good-quality, well-presented beds and furniture. A choice of good-quality, freshly cooked food is available at breakfast.
Four  Star Attentive, more personalised service. At least half of the bedrooms are ensuite or have private bathrooms. Very good beds and high quality furniture. Breakfast offers a greater choice, and fresh ingredients are cooked and presented with a high level of care.
Five  Star Awareness of each guest's needs with nothing being too much trouble. All bedrooms are ensuite or have a private bathroom. Excellent quality beds and furnishings. Breakfast includes specials/home-made items, high quality ingredients, and fresh local produce.

As part of the inspection visit the AA representative visit a number of rooms in both the Belmore Court & Motel - Executive, Superior and Standard rooms. He also looked at the conference rooms and commented about the Breakfast Room.

The report praised the cleanliness, comfort and facilities of the Belmore Court & Motel rooms, the service at reception and the location/parking.

Once are where we can improve is the Breakfast Room. The Inspector felt we could add more of a service element by adding a welcome on entrance and a better coffee and this is something we will look about improving.

I'd be interested to hear any comments.

1 comment:

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