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Wednesday, 18 April 2012
More Beckett Info... Happy Days...
Friday, 16 March 2012
Belmore Court & Motel is an All Star!!!!
Belmore Court & Motel Named One of Constant Contact’s 2011 All Stars
Belmore Court & Motel recognised for
achieving exemplary marketing results
ENNISKILLEN— 16 March
2012 –
Belmore Court & Motel, a AA 4 Star Guest Accommodation with 60 bedrooms in
Fermanagh has received the 2011 All Star Award from Constant Contact®,
Inc.
(NASDAQ:
CTCT), the
trusted marketing advisor to more than half a million small organisations
worldwide. Each year, a select group of Constant Contact customers are honoured
with the All Star Award for their exemplary marketing results. Belmore Court
& Motel’s results ranked among the top 10% of Constant Contact’s customer
base.
Situated
in the centre of Enniskillen
town at the gateway to the Fermanagh
lakes and North West coastline, the Belmore Court & Motel is the
perfect place to stay when in Enniskillen.
Offering
a comprehensive range of accommodation to suit all needs. The Belmore Court & Motel, Enniskillen
is unique, successfully combining the Motel, a distinctive terrace of houses,
and the splendor of the new Belmore Court.
The
Belmore Court & Motel are happy to be recognised by Constant Contact for achieving
strong marketing results. Constant Contact’s tools have helped us in the
following specific ways to better manage customer/ constituent relationships
and engagement. Consider explaining why customer/ constituent engagement is important
to you, and how you are planning to leverage Constant Contact to develop these
relationships in the year ahead. This follows last year’s triumph in the DANI
awards.
Constant Contact customers using any combination of the company’s Email Marketing, Event
Marketing and Online Survey tools are eligible for this award. Constant Contact
looked at the following criteria to select this year’s All Stars:
· Frequency
of campaigns, events and surveys
· Open,
bounce and click-through rates
· Event
registration rates
· Survey
completion rates
· Use of
social features
· Use of mailing
list sign-up tools
“There
is nothing we like more than to see our customers finding success. It’s the
reason Constant Contact was founded and it’s a thrill to see the fantastic
results that our All Stars are achieving,” said Gail Goodman, CEO of Constant
Contact. “This group is really leading the charge when it comes to delivering
relevant, engaging content that drives real business results. We salute this
year’s All Stars for their success, and are honoured to have played a part in
their achievements.”
About Belmore Court
& Motel
Belmore Court & Motel is an awarding winnign accommodation base in Enniskillen, Co. Fermanagh. The 4 Star NITB & AA Guest Accommodation has recently achieved Housekeeping Team of the Year, Investors in People – Bronze, Green Tourism Business Scheme – Silver and the NITB Welcome to Excellence Gold Award. Owned and managed by Terry McCartney they work closely with their Online Partners, Bookassist and Constant Contact.
Belmore Court & Motel is an awarding winnign accommodation base in Enniskillen, Co. Fermanagh. The 4 Star NITB & AA Guest Accommodation has recently achieved Housekeeping Team of the Year, Investors in People – Bronze, Green Tourism Business Scheme – Silver and the NITB Welcome to Excellence Gold Award. Owned and managed by Terry McCartney they work closely with their Online Partners, Bookassist and Constant Contact.
About
Constant Contact, Inc.
Constant Contact is
revolutionising the success formula for small organisations through affordable,
easy-to-use Engagement MarketingTM tools that help create and
grow customer relationships. More than half a million small businesses,
nonprofits, and associations worldwide rely on Constant Contact to drive
ongoing customer dialogues through email marketing, social media marketing,
event marketing and online surveys. All Constant Contact products come with
unrivalled KnowHow, education and free coaching with a personal touch,
including award-winning customer support.
Constant Contact and
the Constant Contact Logo are registered trademarks of Constant Contact, Inc.
All Constant Contact product names and other brand names mentioned herein are
trademarks or registered trademarks of Constant Contact, Inc. All other company
and product names may be trademarks or service marks of their respective
owners.
Media Contact:
Terry
McCartney
Belmore
Court & Motel
Tempo
Road
ENNISKILLEN
Co.
Fermanagh
BT74
6HX
028
6632 6633
Terry@motel.co.uk
Monday, 5 March 2012
Reception make the Final - Again!
The finalists have just been announced for the 2012 Northern Ireland Hotels Federation Hotel & Guesthouse Reception Team of the Year.
For the second year in a row the Belmore Court & Motel Reception Team have made it through; last year they were honoured to be runners up. The Team currently consists of Michelle, Una, Lena and Angie - with Rachel and Arlene both off on maternity.
Comment cards received and indeed TripAdvisor reports of the Belmore Court & Motel nearly always mention the reception team and how friendly all the staff are. It is another great achievement for the reception team that they have been shortlisted again in 2012.
The competition features a number of mystery shopper both telephoning and staying at our property as well as a couple of caller identifying themselves at the time of the call and then asking questions about the property. Other finalists include
City Hotel Derry
Everglades Hotel
Malone Lodge Hotel and Apts
Radisson Blu Hotel Belfast
Roe Park Resort
Slieve Donard Resort & Spa
There were no other properties in Fermanagh or Tyrone that made is through to the final. Each property will receive two free tickets to the Gala Ball & Awards Night in the Best Western White Horse Hotel. A mystery shopping report will be sent to all entrants in the team category after the completion of the competition - this will help us continue to improve the service we offer to our guests.
The event is sponsored by Avvio, Northern Ireland Tourist Board, Life and Appletiser.
For the second year in a row the Belmore Court & Motel Reception Team have made it through; last year they were honoured to be runners up. The Team currently consists of Michelle, Una, Lena and Angie - with Rachel and Arlene both off on maternity.
The Reception Team of the Year award recognises the everyday running of a Hotel/Guesthouse with an extensive application process firstly followed up by mystery shoppers carrying out two telephone calls, asking the Receptionist on duty how they would deal with different senario's that they may be faced with. This is then followed by a mystery shopper who makes their reservation like any other guest checking in and checking out this is all measured in a scoring format.
Comment cards received and indeed TripAdvisor reports of the Belmore Court & Motel nearly always mention the reception team and how friendly all the staff are. It is another great achievement for the reception team that they have been shortlisted again in 2012.
The competition features a number of mystery shopper both telephoning and staying at our property as well as a couple of caller identifying themselves at the time of the call and then asking questions about the property. Other finalists include
City Hotel Derry
Everglades Hotel
Malone Lodge Hotel and Apts
Radisson Blu Hotel Belfast
Roe Park Resort
Slieve Donard Resort & Spa
There were no other properties in Fermanagh or Tyrone that made is through to the final. Each property will receive two free tickets to the Gala Ball & Awards Night in the Best Western White Horse Hotel. A mystery shopping report will be sent to all entrants in the team category after the completion of the competition - this will help us continue to improve the service we offer to our guests.
The event is sponsored by Avvio, Northern Ireland Tourist Board, Life and Appletiser.
Wednesday, 29 February 2012
Ladies. Are you proposing today?
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Leap Year has been the traditional time that women can propose marriage.
In many of today's cultures, it is okay for a woman to propose marriage to a man. Society doesn't look down on such women. However, that hasn't always been the case.
When the rules of courtship were stricter, women were only allowed to pop the question on one day every four years. That day was February 29th.
St. Bridget's Complaint
It is believed this tradition was started in 5th century Ireland when St. Bridget complained to St. Patrick about women having to wait for so long for a man to propose. According to legend, St. Patrick said the yearning females could propose on this one day in February during the leap year.February 29th in English Law
According to English law, February 29th was ignored and had no legal status. Folks assumed that traditions would also have no status on that day. It was also reasoned that since the leap year day existed to fix a problem in the calendar, it could also be used to fix an old and unjust custom that only let men propose marriage.The first documentation of this practice dates back to 1288, when Scotland supposedly passed a law that allowed women to propose marriage to the man of their choice in that year. Tradition states they also made it law that any man who declined a proposal in a leap year must pay a fine. The fine could range from a kiss to payment for a silk dress or a pair of gloves.
Sunday, 26 February 2012
Excitement builds for Beckett Festival
There are only a few months left to the first annual Happy Days Festival celebrating Samuel Beckett and as the performers are being named the booking are rolling in for 23 - 27 August 2012.
Officially know as "the World's First Annual Festival celebrating Samuel Beckett Happy Days Enniskillen International Beckett Festival", the events will take place at various venues around Enniskillen including Portora Royal School, Ardhowen Theatre & Enniskillen Castle.
There will be a wide range of events which will include the work of Samuel Beckett, influences of Samuel Beckett and events reflecting Samuel Beckett's favourite sports.
The full line up is being announced in April 2012 but already some highlighs have been mentioned; Robert Wilson with Krapp's Last Tape; Ian Bostridge singing Schubert's Winterreise and world class writers like Melvyn Bragg, Enda O'Brien and John Banville.
Happy Days is funded by Arts Council Northern Ireland, Fermanagh District Council & Northern Ireland Tourist Board. The founder and artistic director is Sean Doran.
With so much happening now's the chance to book your room to visit Enniskillen during this exciting time. www.motel.co.uk
Officially know as "the World's First Annual Festival celebrating Samuel Beckett Happy Days Enniskillen International Beckett Festival", the events will take place at various venues around Enniskillen including Portora Royal School, Ardhowen Theatre & Enniskillen Castle.
There will be a wide range of events which will include the work of Samuel Beckett, influences of Samuel Beckett and events reflecting Samuel Beckett's favourite sports.
The full line up is being announced in April 2012 but already some highlighs have been mentioned; Robert Wilson with Krapp's Last Tape; Ian Bostridge singing Schubert's Winterreise and world class writers like Melvyn Bragg, Enda O'Brien and John Banville.
Happy Days is funded by Arts Council Northern Ireland, Fermanagh District Council & Northern Ireland Tourist Board. The founder and artistic director is Sean Doran.
With so much happening now's the chance to book your room to visit Enniskillen during this exciting time. www.motel.co.uk
Friday, 3 February 2012
Win tickets for Ireland v Italy
With the Six nations strating tomorrow we are giving you the chance to go to the Ireland v Italy match in the Aviva statium, Dublin on Saturday 25th February 2012.
Our new Spring into Summer special offer starts today and offers rooms from £65 when staying between the 1st March and 30th September 2012. Our Superior rooms are perfect for business or leisure stays; Finished to the highest of standards, these rooms offer a new level of luxury, space and style. All Superior Double Rooms have a luxurious ensuite with bath or shower (standard or walk-in), multi-channel 32" LCD TV, IPod docking station clock radio, tea & coffee making facilities, direct dial in & out telephone, ironing centre, hairdryer, and Free Wi-Fi.
The winner will receives two side-by-side tickets to go to the Six Nations match to see Ireland take on the Azzurri. We shall post these recorded delivery to ensure they arrive on Friday 23rd February.
To enter all you need to do is follow us on Twitter, @BelmoreCourt, and tweet this message:
I want 2 win Ire v Ita rugby tkts. #RMsfrom£65. 2 enter follow @BelmoreCourt and retweet this! bit.ly/x75C9l
The competition will end at 12 noon on Tuesday 21st February 2012. Each
entrant may submit one entry per day (24 hours). The winner will be
chosen at random.
Good luck!
Rules and regulations
·
To celebrate the Belmore Court & Motel
Spring into Summer Sale we have 2 tickets for Ireland v Italy in the Aviva Stadium on
Saturday 25th February 2012.
·
To enter the competition all you have to do is
follow us on twitter then re-tweet the competition and thats it!
Simple no catch follow us and retweet! Competition will close 12noon on Tuesday 21st February
2012
·
I want 2 win Ire v Ita rugby tkts. #RMsfrom£65. 2 enter follow @BelmoreCourt and retweet this! bit.ly/x75C9l
- Entrants must be residents of the UK and over 18 at
time of entry.
- The competition is not open to employees or their
immediate families of Belmore Court & Motel, its agents or anyone
connected with the competition.
- No purchase necessary.
- No alternative cash prizes.
- To enter the Twitter competition your Tweet must cotain
“@BelmoreCourt” and “#RMsfrom£65”. If the @ and # have not been used, the
entry cannot be considered.
- Only one entry per person per day will be counted as a
valid entry. Belmore Court & Motel accepts no responsibility for
entries not successfully completed due to a technical fault.
- The closing date for entries is 12noon on Tuesday 21st
February 2012.
- Entrants may submit up to one answer per day.
- Entries made across all days of the competition will be
eligible. One winner will be selected from all valid entries. Belmore
Court & Motel decision will be final.
- The winner will receive 2 x tickets for Ireland v Italy
on Saturday 25th February 2012
- The winner will be notified via a Direct Message on
their Twitter account. The winner must claim their prize by 12 noon on
Wednesday 22nd February 2012 by replying with their requested contact
details.
- If the winner fails to claim their prize within the
time limit or is otherwise disqualified, their entry will be withdrawn and
a new winner will be chosen.
- The winner may only publicise their success in the
competition AFTER the official winner announcement by Belmore Court &
Motel.
- Winners may be required to take part in post-event
publicity.
- All entries become the property of Belmore Court &
Motel. By submitting an entry, entrants acknowledge these terms and
conditions.
- Belmore Court & Motel’s decision is final and no
correspondence or other communication will be entered into regarding the
draw other than as specifically contemplated in these rules.
Tuesday, 20 December 2011
Record response to BC&M annual guest survey
As part of the Belmore Court & Motel commitment to our customers & Vision of becoming the leading independent accommodation base in Northern Ireland we sent out our annual guest survey a couple of months ago.
Almost 10% of the surveys were returned with some really helpful and useful information; 93% thought that we were achieving our Vision.
It is
fantastic to read that more than 99% of respondents found the booking process
to be Excellent or Very Good. Comments include; Professional and Competent
staff, Staff extremely helpful, Michelle was so friendly, Staff were quick to
respond, Lena friendly as always, & Very helpful. Online comments; One
click and done, clear and easy to use & Missed special offer online, but
rang and was able to book
Describe you experience at the Belmore Court & Motel in 1 sentence;
Almost 10% of the surveys were returned with some really helpful and useful information; 93% thought that we were achieving our Vision.
It was a
credit to the reception team that no one felt that the welcome was poor and
that 99% thought the 1st impressions, welcome, service and booking
accuracy were either very good or excellent. This is reflected in the comments;
All first class, reception area is always clean and tidy, staff are efficient
& approachable and outstanding service as always.
It is
also a credit to the housekeeping department that 99% or guests found the
cleanliness of the room to be very good or excellent. And that 97% found the
maintenance with a similar breakdown of scores. 2 responses showed the
facilities to be poor. Both these guests stayed in the Motel Standard Rooms.
Comments
included; Couldn’t fault a thing, facilities excellent when room price taken
into account and the room was as good as I would expect from a 3 or 4 star
hotel.
Not all
comments were positive and these give us opportunity to improve; TV and
wireless tend to drop out when least expecting it, no WiFi available, Poor WiFi
at times - unstable connection, in
winter it just seemed so cold in the motel rooms and Apartment was a bit musty.
Overall
almost 98% of people felt that we offered value for money – with 46.5 stating
our accommodation was Excellent value for money. Comments from very reasonable
to relative expensive. Prepay option was excellent.
The vast
majority of people found the Friendliness, Quality and Choice to be very good
or excellent – 93%, 86% & 77% respectively. Only 3% thought he choice could
be improved. Comments; pleasantly surprised by the quality of food and
selection, Varied buffet, fresh and plentiful, Gluten-Free bread was supplied
for me, It is a good healthy option, Excellent food and healthy and delicious
and plenty of variety.
Negative
comments included; What can you say about toast & cereal?, selection wasn't
great, breakfast room was a bit hectic, choice for the breakfast could be improved,
cooked breakfast could also be offered, Hot breakfast would be more appealing,
perhaps having boiled eggs on offer for a hot breakfast and cooked breakfast
option would be nice.
Describe you experience at the Belmore Court & Motel in 1 sentence;
A great
response from this open ended question; Flawless, perfect service and no issues
whatsoever, Superb location, professional service, good value, Friendly,
comfortable and great value for money, Convenient location at a reasonable
price, I left the hotel satisfied and willing to return, Great rooms, friendly and helpful staff, Top class
facilities for whoever!!, We felt as if our custom mattered, thank you, Home
away from home but more relaxing, Relaxing environment where I get a good
sleep, A very enjoyable stay, made by your friendly staff, perfect as a base to
visit surrounding area, First Class accommodation with welcoming staff and accommodation
to suit all people and pockets.
Improvements: following the Annual Guest Survey
- New Wifi system offering Free Wifi to every customer for the first 30 minutes. £5 per 24hour period after. Executive rooms and longer term corporate clients will receive complimentary Wifi all the time.
- New heaters are being installed in the older building housing the Motel Standard Rooms providing a better, more efficient heat which is controllable by the guest and aesthetically more pleasing.
- It is hoped in the new year we can paint and redecorate the Standard Rooms with the laying of a new carpet.
Congratulations to Mr Andrew McMurray who won the 2 night break in our Executive Suite. Thanks to all who took part in the survey.
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