Monday, 5 March 2012

Reception make the Final - Again!

The finalists have just been announced for the 2012 Northern Ireland Hotels Federation Hotel & Guesthouse Reception Team of the Year.

For the second year in a row the Belmore Court & Motel Reception Team have made it through; last year they were honoured to be runners up. The Team currently consists of Michelle, Una, Lena and Angie - with Rachel and Arlene both off on maternity.

The Reception Team of the Year award recognises the everyday running of a Hotel/Guesthouse with an extensive application process firstly followed up by mystery shoppers carrying out two telephone calls, asking the Receptionist on duty how they would deal with different senario's that they may be faced with.  This is then followed by a mystery shopper who makes their reservation like any other guest checking in and checking out this is all measured in a scoring format.

Comment cards received and indeed TripAdvisor reports of the Belmore Court & Motel nearly always mention the reception team and how friendly all the staff are. It is another great achievement for the reception team that they have been shortlisted again in 2012.

The competition features a number of mystery shopper both telephoning and staying at our property as well as a couple of caller identifying themselves at the time of the call and then asking questions about the property. Other finalists include
City Hotel Derry
Everglades Hotel
Malone Lodge Hotel and Apts
Radisson Blu Hotel Belfast
Roe Park Resort
Slieve Donard Resort & Spa

There were no other properties in Fermanagh or Tyrone that made is through to the final. Each property will receive two free tickets to the Gala Ball & Awards Night in the Best Western White Horse Hotel. A mystery shopping report will be sent to all entrants in the team category after the completion of the competition - this will help us continue to improve the service we offer to our guests.

The event is sponsored by Avvio, Northern Ireland Tourist Board, Life and Appletiser.

1 comment:

  1. This is one of the best posts that I’ve ever seen; you may include some more ideas in the same theme aboutMystery Shopping Surveys. I’m still waiting for some interesting thoughts from your side in your next post.