The Belmore Court and Motel in Enniskillen has become the latest
organisation in Northern Ireland to gain national recognition for its
commitment to customer service, after being awarded WorldHost Recognised
Business status.
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| Charlotte Wilson along with the Belmore Court & Motel team |
WorldHost is a
world-class customer service training programme that has already been used to
train nearly one million people worldwide, including front-line
staff in hospitality, tourism and passenger transport for sporting and cultural events across
the UK.
WorldHost
Recognised Business status is awarded to businesses that have trained 50% or
more of their front line staff using any of the WorldHost training programmes
and signed a commitment to delivering excellent customer service. With over
100% of
its staff trained to WorldHost standards, Belmore Court and Motel has
officially become a WorldHost Recognised Business.
On receiving the
recognition, Terry McCartney, Manager commented: “We are
passionate about service standards and are incredibly proud to have achieved
WorldHost Recognised Business status. When our customers see the WorldHost logo
displayed in our business, they’ll know that we have made a commitment to
delivering an exceptional experience for them. Not only does this generate a
positive buzz about the service we offer, but it helps to promote Fermanagh as
a friendly and welcoming tourist destination. ”
The Belmore Court
and Motel offers a variety of accommodation to suit the needs of all
travellers, featuring 30 standard bedrooms with mini kitchen with appeals to
the guest who prefers the self catering aspect of travelling to Superior and
Executive bedrooms for the guest who enjoys luxury these rooms include
breakfast.
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| Howard Hastings, Mary & Terry McCartney, Arlene Foster, Alan Simpson and Sarah Travers |
Last week the Belmore Court
and Motel scooped the highly commended award for serviced accommodation at the
Northern Ireland Tourist Board awards.
The tourism awards cover a total of 10 categories and three
special awards. Over thirty businesses, initiatives and events were awarded for
their contribution to tourism at an annual gala ceremony which celebrates and
showcases the very best of Northern Ireland's local tourism industry. There was an extra edge to this year's
ceremony as it reflected the successes and achievements of 2012, a massive year
for tourism as a result of the ni2012 campaign.
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| Terry McCartney receives the certificate from Alastair McGowan (NITB) |
The WorldHost programme is being rolled out in Northern Ireland by the
Northern Ireland Tourist Board in partnership with sector skills council,
People 1st, and the Department for Employment and Learning to help businesses
gain a competitive edge and position Northern Ireland as a world-class tourist
destination.
Northern Ireland businesses in the hospitality, passenger
transport, travel and tourism industries that employ fewer than 250
employees may be eligible for financial assistance through
the Department for Employment and Learning funded
package for WorldHost customer service training.
The WorldHost
Recognition Certificate is valid for two years and is renewable on completion
of a refresher course. In order to preserve the value of the WorldHost
Recognition, the programme may be monitored through impromptu mystery shopper
visits.
More information
about WorldHost training in Northern Ireland can be found at www.worldhostni.com
For more
information about Belmore Court and Motel contact Nina Kelly Kleine 028 6632 1974 nina@motel.co.uk
About WorldHost
WorldHost was developed by British Columbia tourism
authorities and has a 20-year history. It was used for training nearly 40,000
staff and volunteers in time for the very successful 2010 Vancouver Winter
Olympics.
The WorldHost programme is being rolled out in Northern Ireland by the
Northern Ireland Tourist Board in partnership with sector skills council,
People 1st, and the Department for Employment and Learning to help businesses
gain a competitive edge and position Northern Ireland as a world-class tourist
destination.
WorldHost is designed to become the national standard
for customer service training in the hospitality and tourism industry, and with
the flexibility to provide solutions across a variety of industries.
www.worldhostni.com
