In
April 2012 the Belmore Court sent out its seventh annual guest survey to gather
feedback from those who had stayed in the previous 12 months. We sent out
almost 5000 surveys both online and by post. There was a geat response with
more than 15% replies helping us to improve our service and facilities.
As
an incentive we offered 3 x two night breaks to encourage guests to complete
the information. The winners of these are:
Jacqueline
Walker, Lisburn
Gwen Ross, Omagh
R Niblock, Belfast
Gwen Ross, Omagh
R Niblock, Belfast
It
is fantastic to read that more than 98% of respondents found the booking
process to be Excellent or Very Good. Comments include; Clear & Concise Information given to me, online system easy to
use, Very straightforward easy-peesy, Excellent video presentation on website,
Informative and friendly manner of staff who took booking was one of the
deciding factors in choosing Belmore Court, Very helpful staff on reception!
Their friendliness persuaded me that the Belmore would be a good choice and I
was right!
It
was a credit to the reception team that no one felt that the welcome or service
at reception was poor and that 99% thought the 1st impressions,
welcome, service and booking accuracy were either very good or excellent. This
is reflected in the comments; 100%. Never met a nicer girl than one at
reception. Couldn't do enough to please, Made to feel very welcome - delighted
with service, Excellent all round service, room, staff and night porter,
Everything well organised! Great hospitality on arrival!
It
is also a credit to the housekeeping department that 98% or guests found the
cleanliness of the room to be very good or excellent. And that 96% found the
maintenance with a similar breakdown of scores. Comments included; Really lovely - especially a good bed for
back problems!, Magnificent, Very attractive rooms with up to date in house
facilities, professionally maintained to a very high standard. A number of
comments were like this one; Decor was dated, facilities in motel room
substandard. As a result we have updated these rooms.
Continental
Breakfast - It is positive to see that 95% of customer found the hosts friendly
– 2 percentage point increase from last year. 95% also found the quality to be
Very good or excellent – 9 percentage point increase from last year. 88% were
very happy with the choice. Once again an increase – this time 13 percentage
points.
99%
of respondents would consider staying again with 69% definitely booking with
us. (15% increase ). Disappointingly 4 people would not stay again. Comments: No complaints; Great location friendly
staff; I would certainly consider staying again. Would try lodge next time; You
can’t be beaten – quality & value; hoicealways.100% we will;
Less
than 1% found our accommodation not to be value for money. Comments: Excellent value; Superb value for money;
reasonably priced.
More than 90% of our
guests felt that we achieved our Vision. Comments: Yes and have exceeded it; Good progress towards it; Excellent
experience; Under promise & over deliver; Good security; Staff made it
special; really enjoyed BC; Pity no bar/restaurant; Far surpassed other
accommodation; Exceeded your vision; BELMORE(Best Enniskillen Leisure – More
Opportunities to Relax and Enjoy.
