Thursday, 27 October 2011

Would you make a great Hotel Inspector?

The Hotel Inspector is an observational documentary television series which airs on British terrestrial television station, Channel 5. It is very interesting following Alex Pollizzi changing the way various hotels throughout the UK operate. I'm always amused by the way most hotels don't want to listen to Alex, never mind the customers.

At the Belmore Court & Motel our vision is to become the leading independent Guest Accommodation in Northern Ireland and we recognise that we can't achieve this goal without satisfying you, the customer.

As part of our commitment to making the customer our number 1 priority we regularly organise for a mystery shopper to ensure our product and service exceeds the customer expectation. We are running a competition to win a 2 night break with dinner so that a customer can be a Hotel inspector.

The competition is being organised through our Facebook Fan Page All you have to do is to like the page and then enter the competition providing the answer to the question and your name and contact details. Please share the link with your friends.

The winner will then be chosen at random on Thursday 10th November and I shall be in contact to arrange the 2 night break with dinner (Value up to £250) before 11th December 2011. The winner will also be issued with our Mystery Shopper audit form which needs to be completed before, during and after.

The areas to be scored include Internet, Reservation, Arrival, Bedroom, Local Enquiry, Breakfast &; Check out.

To help celebrate the competition and recent awards success we are also having a Winter Sale Special Offer with rooms from £39.00.

500 rooms are available as part of this Special Offer. Visit our website for more details....

Friday, 21 October 2011

NIHF Hospitality Exchange

This week saw the Northern Ireland Hotels' Federation (NIHF) annual conference, Hospitality Exchange, in the Ramada Hotel, Belfast. The NIHF is the membership that represents the Hotel Industry in Northern Ireland.
On Tuesday I left Enniskillen early in the morning arriving at the venue after 9am. There is a great exhibition during the day with presentations dotted throughout the morning and afternoon. It's always a great opportunity to meet up with old friends and make new ones. I even met Mr Punjana (not his real name) - A great local success story and even better tea!
Terry McCartney, Pamela Emo & Mr Punjana
I attended the Online Marketing session with Frank Reeves from Avvio. Frank gave a very informative talk about how hotels can embrace social media mentioning facebook, twitter and tripadvisor. These websites are becoming integral in the development of a Hotel's online presence; &
Guy Levine, Leila Makki & Terry McCartney
After a short break we returned to hear a Tourism Ireland supported presentation by Guy Levine and Leila Makki (presentation). These social media experts gave insights into the industry specifically mobile solutions. Mobile has been identified as the fastest growing medium for Hotel purchases. Belmore Court & Motel, Enniskillen had already identifiesd this and with the assistance of BookAssist we have developed a mobile web app which can be seen when you visit our website from a web enable phone (like an iPhone).
At the end of the presentation they both greed that ALL hotels should ensure that they provide FREE Wifi, accessible powerpoints and Ipod docking stations in all rooms.
After lunch there was a detailed presentation from Michael Williamson (ASM) on cost control.

Ramesh Rana, James McGinn, Mary & Terry McCartney
On the Wednesday night there was a President's Ball to welcome James McGinn as the new President of the NIHF. Once again it was great to see lots of aquiantences and hotelliers having fun.