Annual Guest Survey Results

In April 2012 the Belmore Court sent out its seventh annual guest survey to gather feedback from those who had stayed in the previous 12 months. We sent out almost 5000 surveys both online and by post. There was a geat response with more than 15% replies helping us to improve our service and facilities.

As an incentive we offered 3 x two night breaks to encourage guests to complete the information. The winners of these are:

Jacqueline Walker, Lisburn
Gwen Ross, Omagh
R Niblock, Belfast

 

It is fantastic to read that more than 98% of respondents found the booking process to be Excellent or Very Good. Comments include; Clear & Concise Information given to me, online system easy to use, Very straightforward easy-peesy, Excellent video presentation on website, Informative and friendly manner of staff who took booking was one of the deciding factors in choosing Belmore Court, Very helpful staff on reception! Their friendliness persuaded me that the Belmore would be a good choice and I was right!

 

It was a credit to the reception team that no one felt that the welcome or service at reception was poor and that 99% thought the 1^st impressions, welcome, service and booking accuracy were either very good or excellent. This is reflected in the comments; 100%. Never met a nicer girl than one at reception. Couldn't do enough to please, Made to feel very welcome - delighted with service, Excellent all round service, room, staff and night porter, Everything well organised! Great hospitality on arrival!

 

It is also a credit to the housekeeping department that 98% or guests found the cleanliness of the room to be very good or excellent. And that 96% found the maintenance with a similar breakdown of scores. Comments included; Really lovely - especially a good bed for back problems!, Magnificent, Very attractive rooms with up to date in house facilities, professionally maintained to a very high standard. A number of comments were like this one; Decor was dated, facilities in motel room substandard. As a result we have updated these rooms.

 

Continental Breakfast - It is positive to see that 95% of customer found the hosts friendly – 2 percentage point increase from last year. 95% also found the quality to be Very good or excellent – 9 percentage point increase from last year. 88% were very happy with the choice. Once again an increase – this time 13 percentage points.

99% of respondents would consider staying again with 69% definitely booking with us. (15% increase ). Disappointingly 4 people would not stay again. Comments: No complaints; Great location friendly staff; I would certainly consider staying again. Would try lodge next time; You can’t be beaten – quality & value; hoicealways.100% we will;

 

Less than 1% found our accommodation not to be value for money. Comments: Excellent value; Superb value for money; reasonably priced.

 

More than 90% of our guests felt that we achieved our Vision. Comments: Yes and have exceeded it; Good progress towards it; Excellent experience; Under promise & over deliver; Good security; Staff made it special; really enjoyed BC; Pity no bar/restaurant; Far surpassed other accommodation; Exceeded your vision; BELMORE(Best Enniskillen Leisure – More Opportunities to Relax and Enjoy.

 

Belmore Court & Motel cleans up at the NI Housekeeping Awards

The winners of the Hotel & Guesthouse Housekeeping Awards 2011 were announced at a gala evening in the Wellington Park Hotel on 9th March 2011. The awards were hosted by Pamela Ballantine and supported for the second year by the Bunzl Group and the Northern Ireland Tourist Board. The competition, which is organised by the Northern Ireland Hotels Federation, was launched last year to recognise and reward housekeeping staff and to raise the profile of their important role in the industry.

The winner of the under-60 rooms category was the Clandeboye Lodge Hotel from Bangor. Delighted housekeepers, Giarcarla Giovannoli and Janice Boyce, scooped the top prize with judges commenting on the exceptional standards at the hotel.

The top prize in the over-60 rooms category went to the Belmore Court & Motel in Enniskillen. The property has undergone a major refurbishment including the opening of 30 new bedrooms and the judges particularly noted the superb bed making skills of Romana Sinekovaite and Diana Kalukanova.

Eugene McKeever, President of the NIHF said, “This is the second year of this venture and it has been a real success for the Federation. It has been very well supported by our members throughout the Province, and it is great to see two such worthy winners. We felt it was important to recognise the vital role of housekeeping within the hotel industry and reward those at the top of their game. The support of our key sponsors ensures the continued success of this event and their valued partnership allows the Federation to run initiatives like this on an annual basis.”

The competition involved a team assessment day followed by a surprise on-site inspection for the ten shortlisted finalists. The judges were looking for cleanliness, attention to detail and overall guest impression. One of the objectives of the competition is to raise standards in the industry whilst recognising the superb job that housekeepers perform on a daily basis.

BC&M Housekeeping Team shortlisted for Award

The Northern Ireland Hotels' Federation annually run a Hotel & Guesthouse Housekeeping Competition for its members. This year the Housekeeping team at the Belmore Court & Motel decided to enter the competition.

Housekeeping is an extremely important part of the accommodation busy. The housekeeper cleans the room your enter, makes the bed you sleep in and santises the bathroom you wash in. Overall the guest has more direct contact with housekeeping that any other department.

Last Tuesday the Housekeeping Supervisor, Romana and Housekeeper, Diana, travelled to Belfast to particiapte in the assessment day at the Wellington Park Hotel. There were two sections; less than 60 rooms and 60 or more bedrooms. The Belmore Court & Motel were in the larger section and were competing with 21other hotels.

The session began with an ice breaker which Diana won and recieved a bottle of champagne. After this the group was divided into 4 sub groups. Each group then had to participate four different tasks.

These tasks included making a bed, finding delibrate mistakes in a room inspection, sorting a basket of bathroom utensils & giving advice to a family looking for local information.

At the end of the day the two ladies had really enoyed the whole experience and were told to visit the NIHF website the following evening to see the shortlist. On Wednesday evening when we checked we were over the moon to find that our team had been shorlisted along with:

Hilton, Belfast
Killyhevlin Hotel, Enniskillen
La Mon Hotel & County Club, Belfast
Park Inn, Belfast
Radisson Blu Hotel, Belfast
Slieve Donard, Newcastle

On Friday a judge arrived unannounced to inspect a number of bedrooms to help the panel make their final decision.

There is a Black Tie Ball on Wednesday 9th March in the Wellington Park Hotel, Belfast were the winners will be announced.

Good luck to all participants but extra special luck to the Belmore Court & Motel team.