In
April 2013 the Belmore Court & Motel sent out its eighth annual guest survey to gather
feedback from those who had stayed in the previous 12 months. The survey asked many useful questions that we can use to help improve our facilities and services. Almost 500 responses were received - online and by post.
These are some of the results:
•Receptionist
couldn't
have been more helpful and went to great lengths to meet our requirements. It
is quite refreshing to have a bright and cheerful person on the other end of
the phone who is obviously doing their best to accommodate you.
•Efficient
knowledgeable staff made recommendations relating to the size of our group.
•The
receptionist
was very welcoming and lifted my mood after lost sleep elsewhere previous night
•So
easy & straightforward especially for an old boy like me
•All
the ladies that spoke to me on different occasions were very helpful, Una,
Nina, Lena and Michelle.
•I
have stayed at the Belmore Court three years in a row - I have always had a
very positive experience! Location,
service, room standard and of course the staff are excellent! I happily recommend the Belmore to friends
and family - thank you so much and I look forward to my next stay!
•Attending
a wedding at nearby by hotel - the hotels rates very high - Belmore offered as
good a service for much less!! Well
done.
•My
husband and i just fancied a night away
together! Enniskillen was a lovely place and the Belmore was so near it that we
could just dander in and out!
•I
needed somewhere convenient with parking - where I could also run a meeting the
next morning. I used your Board room
which was excellent.
•We
both needed a break, for very different reasons. What also helped was excellent
recommendations,
by
your staff of local restaurants, within walking distance.
•We
just go up to Enniskillen for a bit of a break.
Always stay at the Belmore Court due to the reasonable prices and
special offers.
•My
husband has stayed at the original Belmore Court many times, then stayed in the
new motel last year. He liked the standard of accommodation, or rather, knew I
would like it, so that plus the sale prices made it an easy decision as a
destination for a short break.
•The
staff where very friendly and this me us feel very welcome
•I
could not criticise in
any way at all as my relatives changed our original booking about 3 times and
Michelle and the other girl (sorry for forgetting your name) where patience personified.
They were lovely and so helpful.
•Staff
were very bubbly and well mannered and always greeted us no matter when or how
many times we came in
•When
we arrived your staff could not have been more friendly they had made us feel
very at ease! were very helpful on places to eat and if we need help with the
travel cot!
•Great
banter with the guy at reception and swift check in process for numerous groups
at one time
•One
of the short breaks with mum was for her birthday and the staff kindly left a
card and chocolates in our room. Mum was
delighted and I appreciated that time was made to please an elderly lady.
•Excellent
cleanliness throughout the whole motel.
•It
was such a lovely room and the walk in shower was lovely.
•I
was really surprised by the standard of my room it was great.
•We
had everything we need, beds comfortable, I love my tea an staff were great
ensuring we never ran out. Cleaners in every day and as I excepted them to be
in an out I wasn't surprised when they offered if there was anything else we
may need. Exceptional service.
•There
should be a category better than excellent because that doesn't do it
justice...maybe outstanding? The room was perfect, the bed was the best I've
ever slept in, and the bathroom was modern and spotless. As I said,
outstanding!
•The
room was spotless. We had an espresso coffee machine, fridge, kettle and tea,
coffee etc. a tv in the bathroom- couldn't ask for more.
•Kitchenette
was
an added bonus after a long car journey.
•Modern,
bright and a pleasure to stay in.
•Oh
very much so as we had to use are cards to obtain entrance
etc.
•Very
safe even though my motel room door opened onto near the main road.
•Yes
we found the security to be very good we noticed the security team to be
working later on at nite with young children its good to be
assured there is security around the hotel.
•Good
lock on the door and parking just outside.
•Good
idea to need keycard to gain entry at night.
•The
quietness and sense of privacy were very important to
us. The quietness at the entrance, a member of staff, always present,
at reception and the secure locks, on all doors helped too.
•Much
better than I expected from a continental buffet, you should be proud.
•Breakfast
was great in a relaxed atmosphere
•Loved
the option to have cooked breakfast. Staff helpful, showing you have to work
all cooking equipment.
•My
husband has Coeliac Disease and had requested Gluten Free food, which he received,
the
staff were excellent
at
keeping GF food separate, Thank you very much.
When we next stay in Enniskillen we will be staying at the Belmore Court
Motel, just a pity you don't do dinner.
•On
my last stay it was nice to see the addition of some cooked items.
•Breakfast
was fresh, with lots of choice. Staff replenished the buffet immediately .when
items were finished.
•We
as a family of five enjoy the breakfast simply for the variety of items you can
have very handy as we all tend to eat different things in the morning I would
also like to add that the food itself is of good quality and taste also the
fact you can help yourself to whatever you want when you want is especial good
as are youngest takes ages to eat.
•Wouldn't
stay anywhere else!
•I
love
the rooms. its a touch of luxury. very near the shops. secure parking.
•Very
central and very welcoming place!
•I
will be booking again 100% just waiting for a reason to get away.
•I
was surprised at the superior quality of the accommodation on my first
stay. The rooms compare favourably
with
the usual Fermanagh Hotel and at a much cheaper rate.
•Always
would make this my first preference to stay as it is so central to where anyone
would want to be in Enniskillen or to go everywhere else but sometime I am
dictated to by others who have foolishly booked other places or just to be all
together with others in one place.
•We
just felt we were in friendly, comfortable surroundings and are already
planning a return visit. We have also recommended Belmore Court to others .
•Rooms
great, good when with kids, great value & location.
•Had
a lovely neat room for a good price. Didn't feel overcharged for what I got.
•Cleanliness,
service
and friendliness is invaluable.
•I
stayed with my mom, sister and my 2 teenage daughters - we were give 2
luxurious rooms with adjoining door - our stay was really great and breakfast
was a really welcome bonus :)
•Definitely
excellent.... For the appetite my fiancé has
(we're both chef's) he certainly can eat a good few quid at the breakfast
buffet!!
•We
got what we paid for and as advertised on your website
•I
look out for offers on your site.
•Get offers every time an staff go through all options.
•Very
much so, and at a very competitive cost.
•Certainly
from my stay with you I think you have something special. When I'm up there
again I will definitely staying with you. All the best Justin
•I
believe Belmore Court is a fabulous accommodation coupled with great service at
excellent value - I wish it could be copied across other parts of Northern
Ireland.
•Definitely
as
good as if not better than some well known hotel brands
•We
received
5
star treatment for a quarter of the price
•For
comfort, convenience and service you're up there with the best
•Thumbs
up from me.
•Our
stay surpassed our expectations leaving us with the desire to tell others.
